Frequently Asked Questions
Search here to get answers to your questions.
Customers Issues
To make a purchase on the marketplace, simply browse through the availableproducts, select the one you want, and proceed to the checkout page. You can choose to pay using various payment methods available on the platform. OR you can purchase directly from our seller’s website.
Yes, we take the security of your payment information very seriously. All transactions are encrypted using industry-standard SSL technology to ensure the safety and privacy of your personal and financial information. We are also using FPX for Malaysian purchases.
After making a purchase, you will receive a confirmation email with the details of your order. You will also receive instructions on how to access or download the product, depending on its type.
We understand that sometimes a product may not meet your expectations. If you are not satisfied with your purchase, you can request a refund within the designated refund period specified by the seller. Refunds are subject to the seller's refund policy.
Yes, you can leave a review for the product you purchased to share your experience with others. Your feedback will help other buyers make informed decisions and help sellers improve their products.
If you have an issue with the product you purchased, please contact the seller directly for assistance. If you are unable to resolve the issue with the seller, you may contact ourcustomer support team for further assistance.
The delivery time for digital products may vary depending on the seller and the product. However, most digital products are available for immediate download upon purchase.
Refund policies may vary depending on the seller and the product. Please refer to the seller's sales page or contact the seller directly for their refund policy. If you are unable to resolve the issue with the seller, you may contact our customer support team for further assistance.
Affiliate Issues
An affiliate program is a marketing arrangement in which an online business paysaffiliates a commission to send them traffic and/or sales.
After signing up for the affiliate program, you will receive a unique affiliate link that you can promote to your audience. When someone clicks on your link and makes a purchase on the marketplace, you earn a commission.
The commission rate varies depending on the product and the seller. You can view the commission rate for each product on the marketplace.
You can track your commissions by logging into your affiliate dashboard. The dashboard shows your earnings, clicks, and conversion rates.
You will receive your commission payout as per ouraccounting policy.
Yes, you can promote as many products as you like. Just make sure to use the correct affiliate link for each product.
Yes, you can use paid advertising as long as you follow the advertising policies and guidelines set by the marketplace.
Yes, social media is a great way to promote the products. Just make sure to use your affiliate link in your posts. Our suggestions is to purchase some of the products on the marketplace that details how to promote our products on social media.
Yes, you can promote the products to your email list. Just make sure to include your affiliate link in your emails.
As an affiliate, you will have access to a support team that can assist you with any questions or issues you may have. You can contact the support team through email or the affiliate dashboard.
Seller Issues
To list your digital product on our marketplace, you need to create an account and pay the one-time listing fee of RM50. You can then create a sales page for your product, which will be visible to potential buyers who visit the marketplace. In addition, you can also provide sales information about your product that will feature on the marketplace so that buyers can purchase directly from there.
Yes, as a seller, you have complete control over the price of your product.
Yes, a small percentage of the sale will be charged as a commissionof about 10% by the marketplace.
Yes, you can embed the order button on your own landing page by using a code snippet provided by the marketplace.
As a seller, you can set the commission rate for your affiliates when you list your product on the marketplace.
The marketplace will handle all payment processing and will send your payment directly to your designated account.
Yes, you have the option to offer discounts to your customers on the marketplace.
The marketplace provides a dashboard for sellers to track their sales and earnings in real-time.
No, the marketplace only allows the sale of digital products.
If your product is not approved for listing on the marketplace, your listing fee will be fully refunded to you.
Please see our Client Contract to see the list of prohibited products and offer.
Choose the language for the order form to appear and all the steps for order after that will be in your language.
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